At Aware Hot Yoga, we have designed a welcoming, peaceful, and accommodating environment for all our students. To ensure the smooth functioning of our classes and fairness to both members and instructors, we have created the following cancellation policy:
- Cancellation Window: Aware members must cancel their class booking at least two hours before the scheduled class. This allows us to offer the spot to another member who may be on the waitlist or looking to attend.
- Late Cancellation/No-show: If a student fails to cancel their booking within the specified cancellation window or simply doesn't show up for the class, they will incur a fee. No-shows are $25, and a late cancel is $10.
- Exceptions: We get it. Emergencies and unforeseen circumstances arise. In such cases, please reach out to us as soon as possible to discuss the situation. We may waive the cancellation penalty upon review of the circumstances. Contact us on the Momence app or text/call Aware at 336-231-3137.
- Memberships: All Aware members (monthly, single class purchases, and class pack holders) will be treated equally regarding no-show and late cancel fees. Class packs and single-class members will be charged the no-show/late cancel fee, but the class credit will be kept. A no-show is $25, and a late cancel is $10.
- Online Bookings: Our cancellation policy is integrated into the Momence online booking system. Members can easily book and manage their reservations through the Momence app, adhering to the specified cancelation rules. Each member receives a confirmation upon booking a class and a follow-up reminder 12 hours before class. We intentionally chose the 12-hour reminder for our early morning attendees. One confirmation will be sent if you book a class within the 12-hour window.
- Communication: Aware’s cancellation policy is communicated through various channels -- our website, emailing students, signage within the studio, and our booking platform.
- Special Events or Workshops: Different cancellation policies may apply to special events and workshops. Please take a look at the specific event details for information on cancellation deadlines and penalties.
By booking a class at Aware Hot Yoga, you agree to abide by our cancellation policy. We appreciate your energy of cooperation and understanding as we provide the best possible experience for all our members.
Just to remind you, Aware is a full-service hot yoga studio. We provide everything you need for a great practice -- a clean space, yoga mat, mat towel, and shower.